WHAT IS YOUR RETURNS POLICY?
Items must be returned within 30 days of you receiving your order
Items must be undamaged
Items must have all tags attached and be in original packaging
Items must be returned to our returns centre:-
Returns Centre: Room 1809-1815, Global Building, 168 Jinrong Rd, Yiwu, Zhejiang, China
Send us an email at [email protected] for details of our returns centre.
DO YOU OFFER FREE RETURNS?
Unfortunately, we do not offer free returns. Any returns will be at your own expense.
WHAT IF MY PRODUCT IS FAULTY?
We are sorry to hear you have received a faulty product. No problem! Send our customer service team an email within 30 days of purchase at [email protected], with images of the faulty product and we will be in touch to resolve the issue.
Our return centre address is Room 1809-1815, Global Building, 168 Jinrong Rd, Yiwu, Zhejiang, China.
HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
We aim to process your return as soon as possible, but on occasions, it may take up to 10 days for your refund to be processed after you have returned your item(s) to us. If you have not been refunded after 15 days of returning the item(s), please contact us at [email protected] with the proof of postage information from your return carrier receipt and we will investigate this further.
HOW CAN I TRACK THE STATUS OF MY RETURN?
As soon as your return has been received by our warehouse team you will receive an email notification. You will then also receive an email from us to say your refund has been processed. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer.