FAQs

Phoenix Massage Gun FAQS

 

MASSAGE GUN WORKS?

Phoenix Massage Gun is a revolutionary handheld device that targets areas of the body with strong pulses of pressure ranging from 1800 - 3200 strokes per minute combined with 10mm of amplitude where we experience stiffness and pain by immediately increasing blood flow and allowing more oxygen and nutrients into the muscle, and in turn, quickly reducing fatigue and muscle soreness. 

HOW DO I USE MY PHOENIX MASSAGE GUN?

1. To use the gun effectively, find an area on your body that feels tight.

2. Turn on the Massage Gun and start by moving the gun over the bulk of the muscle. 

3. Add pressure as tolerated but not too aggressively, (There’s a button or switch on the gun to increase pressure.) 

4. Stay in one spot for up to 15 seconds or sweep an area for two minutes.

Watch video: https://youtu.be/qL299yv8Ph4

HOW LONG SHOULD I USE MY PHOENIX MASSAGE GUN FOR?

Depending on your required result, we recommend using your Phoenix Massage Gun for a minimum of 30 seconds to a maximum of 3 minutes per muscle group.

How Can I Track My Order?

Once your order has been fulfilled and we post your order we will update your tracking number. An email will be sent where you can navigate through the link to follow the latest updates on your order. Should you require any further assistance please email us.

WHO IS PHOENIX MASSAGE GUN FOR?

Phoenix Massage Gun is designed for anyone who suffers from muscular pain and soreness. Phoenix Massage Gun is trusted by sports strength and conditioning coaches to Professional Crossfit athletes, triathletes, golfers, tennis players, professional weight lifters and mixed martial art fighters.

DOES PHOENIX MASSAGE GUN COME WITH A WARRANTY?

Yes, all Phoenix Massage Guns are supplied with a 12-month warranty as standard so in the event of product failure or malfunction, simply return it to us and we will replace it for you. 

Note we do not cover the cost of shipping for returning faulty goods and we advise you use a tracked and signed for courier service to ensure safe delivery. 

CAN I TRAVEL WITH MY PHOENIX MASSAGE GUN?

Yes, but please be aware since Phoenix Massage Gun uses a 24v detachable lithium battery and so your Phoenix Massage Gun must be stored in your carry on baggage and not your check-hold luggage.

SAFETY.

If you are pregnant please consult your doctor before using Phoenix Massage Gun.

If you have any medical-related issues and are unsure if you should use a Phoenix Massage Gun, please consult your doctor before use.

Never expose your Phoenix Massage Gun to water.

Do not use attachments other than those provided by Phoenix Massage Gun.

Phoenix Massage Gun is not intended to diagnose, treat or prevent any diseases.

Do not use the Phoenix Massage Gun on your head or near your genitals.

Do not use it on open wounds or surgical incisions before stitches.

HOW LONG DOES DELIVERY TAKE?

The delivery time difference does to location but once your order has been fulfilled. An email will be sent to you, it will contain your tracking number and your estimated delivery time. Below are estimated delivery times for the top 5 countries we mostly ship to:

US: 12 -18 days

United kingdom: 7 - 14 days

Australia: 7 - 15 days

Netherlands: 10 - 15 days

Ireland: 9 - 20 days

Should you require any further assistance please email us.  

WHAT ARE MY DELIVERY OPTIONS?

All orders are delivered using our worldwide CJPacket Ordinary shipping method. As we stock inventory in various warehouses across the globe, this is the most efficient method of delivery.

WHAT COUNTRIES DO YOU DELIVER TO?

We deliver to all countries and we offer tracking codes to help track your order.

Delivery typically takes between 8 - 20 days.